Return Policy

Last updated: July 13, 2026

Before you order

Pak Homes is a catalog and discovery platform. Product listings help you compare designs, sizes, prices, finishes, and supplier details, but the final sale is completed directly with the listed supplier.

Before paying or confirming delivery, ask the supplier to confirm current stock, final price, delivery charges, installation support, return window, replacement terms, and whether the product can be returned after delivery.

Inspect products at delivery

Please inspect products when they arrive and before installation or use. Check the product name, quantity, size, color, finish, visible damage, and any supplier invoice or delivery note.

If something looks wrong, take clear photos immediately and contact the supplier before the product is installed, cut, fixed, used, or moved to another location.

Damaged or incorrect items

If an item arrives damaged, incomplete, or different from what was confirmed by the supplier, report it to the supplier as soon as possible. Share photos, order details, invoice information, and delivery date so the supplier can review the issue.

Pak Homes can help you connect with the supplier when you found the product through our catalog, but approval for a return, replacement, repair, or refund remains with the selling supplier.

Items that may not be returnable

Some products may not be eligible for return once they are installed, cut, used, damaged after delivery, custom ordered, specially sourced, or sold as clearance stock. Tiles, sanitary items, vanities, curtains, mosaics, and made-to-measure products can have different return rules depending on the supplier.

How Pak Homes can help

If you need help after contacting a supplier, message Pak Homes on WhatsApp with the product link, supplier name, photos, invoice or order details, and a short explanation of the issue. We will try to help you reach the right supplier contact and clarify the next step.